A User’s Study on Quality in Library Services in Engineering Colleges at Thanjavur, Tamil Nadu

Abstract

In this paper details regarding user research in Library services of engineering colleges at Thanjavur district, Tamil Nadu are given. The survey has been taken in 12 Engineering Library College. The method used to collect the data is in the form of questionnaire. The questions are based on the access to full text database in the library, access to digital repository, provision of books to the users, facilities and services offered by the library, and library staff supporting in the discovery of information. All the users wished to receive the basic services, honesty, reliability, responsiveness, conversation with them, timeliness and a caring approach. They need help to be able to access information as well as print and online versions of the materials.